Refund policy

Return & Refund Policy

At Line-A Botanical, we want you to be happy with your purchase.

Returns
Due to the nature of our handmade personal care products, we cannot accept returns or exchanges on items that have been opened or used for hygiene and safety reasons.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can review your claim.

Refunds
If your claim is approved, we will provide a replacement, store credit, or refund to your original payment method, depending on the situation.

Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.

Shipping Costs
Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

If you have any questions about your order, please contact us and we’ll be happy to help.